Frequently Asked
Questions

Creating a 99bom account is quick and straightforward. Visit the 99bom platform and click the registration button. You'll be asked to provide your mobile number or email address, create a password, and enter your date of birth to confirm you are at least 21 years old — the minimum age required for online gaming in the Philippines. After submitting your details, you'll receive a verification code via SMS or email. Enter the code to activate your account and you're ready to go. Full identity verification (KYC) is required before your first withdrawal.

The minimum age to register and play on 99bom is 21 years old, in accordance with Philippine gaming regulations. This is strictly enforced. All players must complete age verification before withdrawals are processed. If we discover that a player is under 21, their account will be immediately closed and any funds will be returned. We take our responsibility to prevent underage gambling very seriously.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification, log in to your 99bom account, go to Account Settings, and upload a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS / UMID Card
• Voter's ID
• PRC ID

You may also be asked to provide a selfie holding your ID. Verification is typically completed within 24 hours. Once approved, you can withdraw freely within your account limits.

On the 99bom login page, click "Forgot Password." Enter the mobile number or email address associated with your account. You'll receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, contact our 24/7 support team via live chat and they'll assist you promptly.

No. Each player is permitted to hold only one 99bom account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

99bom supports the most popular payment methods used by Filipino players:

• GCash – instant deposits and withdrawals
• PayMaya / Maya – fast and convenient e-wallet transfers
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with Philippine regulations.

GCash and PayMaya/Maya deposits are typically credited to your 99bom account instantly or within a few minutes. Bank transfers may take between 15 minutes and a few hours depending on your bank and the time of day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate right away.

99bom processes withdrawal requests within 1–3 business hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within minutes of processing. Bank transfers may take an additional 1–2 business days depending on your bank. Please ensure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

99bom does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — please check with your payment provider for details. We recommend using GCash or PayMaya for the fastest and most cost-effective transactions.

Withdrawals may be declined for several reasons:

• KYC verification has not been completed
• The withdrawal amount is below the minimum threshold
• Active bonus wagering requirements have not been met
• The withdrawal account details do not match your registered name
• A security review is in progress on your account

If your withdrawal was rejected, you'll receive a notification explaining the reason. Contact our support team if you need further clarification.

99bom offers a generous welcome bonus for new Filipino players upon their first deposit. The bonus is automatically credited to your account once your qualifying deposit is confirmed. Specific bonus amounts and terms may vary depending on current promotions — check the 99bom promotions page after logging in for the latest offers. All welcome bonuses are subject to wagering requirements before withdrawal.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on 99bom before claiming any offer.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds deposited separately from the bonus) can generally be withdrawn at any time, subject to standard verification requirements.

Yes. 99bom regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to major Filipino holidays and sporting events like PBA playoffs, NBA Finals, and boxing matches. Log in to your 99bom account and visit the Promotions section to see all currently available offers. You can also opt in to receive promotional notifications via SMS or email in your account settings.

99bom offers a wide variety of games to suit every type of player:

• Live Casino – Real-time live dealer games including baccarat, roulette, blackjack, and sic bo streamed in HD
• Vivo Live – Premium live gaming experience with professional dealers
• Slots – Hundreds of video slots from top providers with various themes, paylines, and jackpots
• Bingo – Online bingo rooms with multiple game variants popular among Filipino players
• Entertainment – Specialty games and casual entertainment options

New games are added regularly, so there's always something fresh to try on 99bom.

Absolutely. 99bom is fully optimized for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser — no app download required. Simply visit the 99bom site on your phone's browser, log in, and enjoy the full gaming experience. For the best performance, we recommend using a stable Wi-Fi or 4G/5G connection, especially for live dealer games that require a consistent video stream.

Yes. All games on 99bom use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are sourced from reputable game providers whose RNG systems are independently tested and certified. Live dealer games are conducted in real time with physical cards, wheels, and dice — providing full transparency. 99bom is committed to offering a fair gaming environment for all Filipino players.

If a game freezes or you get disconnected during a session, simply refresh your browser or reopen the game. Most games on 99bom have a session recovery feature — if you were mid-round when the disconnection occurred, the round will typically be resolved automatically based on the game's outcome, and your balance will be updated accordingly. If you believe a disconnection caused an error in your balance, contact our support team with the date, time, and game name and we'll investigate promptly.

99bom uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We employ multi-layered security protocols including firewalls, intrusion detection systems, and regular security audits. Your personal data is handled in accordance with our Privacy Policy and applicable Philippine data protection laws under the Data Privacy Act of 2012 (Republic Act 10173).

If you suspect that someone has accessed your 99bom account without your permission, take these steps immediately:

• Change your password right away via the Forgot Password option
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the issue is investigated
• Check your registered email and mobile number for any unauthorized changes

Our security team will investigate and take appropriate action. We strongly recommend enabling two-factor authentication (2FA) on your account to prevent unauthorized access in the future.

99bom does not sell your personal data to third parties. We may share limited data with trusted service providers who assist in operating the platform (such as payment processors and identity verification services), but only to the extent necessary to provide those services. All third-party partners are contractually bound to protect your data. For full details, please review our Privacy Policy.

Log in to your 99bom account and navigate to Account Settings, then select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Lowering your limit is instant; increasing it requires a 24-hour cooling period to give you time to reconsider. We encourage all players to set limits that reflect their entertainment budget — never gamble with money you can't afford to lose.

If you feel that gambling is becoming a problem, you can self-exclude from 99bom at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a duration (6 months, 1 year, 3 years, or permanent). Your account will be locked immediately and you will be removed from all marketing communications for the duration of the exclusion. Self-exclusion cannot be reversed before the chosen period ends. For more information, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

Beyond deposit limits and self-exclusion, 99bom provides:

• Session Time Limits – automatically log out after a set play duration
• Reality Checks – periodic pop-up reminders showing your session time and spend
• Cooling-Off Periods – temporary account suspensions of 24 hours, 7 days, or 30 days
• Loss Limits – cap the maximum amount you can lose in a given period

All tools are available in your account's Responsible Gaming settings. Visit our Responsible Gaming page for full details. Remember: Gambling is addictive. Know when to stop.