Gaming at 99bom is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built real tools to help you stay in control of your play at all times.
We've built a full suite of responsible gaming tools directly into the 99bom platform. These are real controls — not just checkboxes — that you can activate at any time from your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your 99bom account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Decide in advance how long you want to play in a single session. When your time is up, 99bom will notify you and, if you choose, automatically log you out. This is one of the simplest and most effective ways to keep gaming from eating into your day.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — or call it a night.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your 99bom account will be temporarily suspended and you will not be able to log in or place wagers. The break takes effect immediately upon request.
If you feel that gambling is becoming a problem, you can permanently or indefinitely exclude yourself from the 99bom platform. Self-exclusion is irreversible for its chosen duration. During the exclusion period, your account is fully locked and you will not receive any promotional communications from 99bom.
Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, 99bom will prevent further wagering until the period resets. This tool helps you protect your bankroll and ensures that a bad run doesn't spiral out of control.
Honest self-reflection is the first step. Ask yourself these questions regularly — not just once. Problem gambling can develop gradually, and catching it early makes a real difference.
Remember: Gambling should always feel like entertainment. The moment it starts feeling like an obligation, an escape, or a financial strategy — that's a signal worth paying attention to. 99bom is here to help, not judge.
PAGCOR Advisory: Gambling is addictive. Know when to stop. The Philippine Amusement and Gaming Corporation encourages all players to gamble responsibly and within their means.
If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion tools or reach out to our support team.
Do you find yourself gambling with money that was meant for rent, bills, groceries, or other essential expenses?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce your play?
Do you chase losses — continuing to gamble in an attempt to win back money you have already lost?
Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Has gambling caused problems in your relationships, your work, or your studies?
Do you feel that you need to gamble with larger and larger amounts of money to get the same level of excitement?
Have you ever borrowed money, sold belongings, or considered illegal acts to fund your gambling?
If you answered yes to 3 or more: Please consider activating self-exclusion on your 99bom account and speaking with a trusted person or professional counselor. You are not alone, and help is available.
Activating self-exclusion is straightforward. Here's how to do it in four steps.
Sign in to your 99bom account using your registered mobile number or email address and your password.
Navigate to your Account Settings and select the "Responsible Gaming" section. All player protection tools are located here in one place.
Select a self-exclusion duration: 6 months, 1 year, 3 years, or permanent exclusion. Think carefully — this cannot be reversed before the period ends.
Confirm your request. Your account will be locked immediately. You will receive a confirmation message and will be removed from all 99bom marketing communications for the duration of your exclusion.
Need help? If you are having difficulty activating self-exclusion or need immediate assistance, contact our 24/7 support team via live chat on the 99bom platform. Our team is trained to handle these requests with care and without judgment.
These are the commitments 99bom makes to every Filipino player on our platform.
Every player who registers on 99bom must verify that they are at least 21 years of age, in accordance with Philippine gaming regulations. Age verification is required before any withdrawal is processed. We use government-issued Philippine ID documents — including the PhilSys National ID, passport, driver's license, SSS/UMID card, and Voter's ID — to confirm player age. Accounts found to belong to minors are closed immediately and all funds are returned.
Every member of the 99bom customer support team receives training on responsible gaming, problem gambling indicators, and how to handle sensitive player situations with empathy and professionalism. If our team notices patterns of play that suggest a player may be struggling, they are empowered to proactively reach out and offer support tools.
99bom does not send promotional offers or bonus communications to players who have activated responsible gaming tools, are in a cooling-off period, or have previously self-excluded. We also do not target players who have shown signs of problem gambling behavior with incentives designed to encourage continued play.
99bom operates in alignment with the responsible gaming guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR). We take our obligations to Filipino players and to the broader community seriously, and we continuously review and improve our responsible gaming program to meet evolving best practices.
We are clear with our players: gambling is entertainment, not a way to make money. The house always has an edge over the long run. Never gamble with money you cannot afford to lose. Never borrow money to gamble. Never chase losses. If you find yourself thinking of gambling as a source of income, please use our self-exclusion tools and seek support.
In the Philippines, casino-style gambling is legally restricted to individuals who are 21 years of age or older. 99bom strictly enforces this age requirement. All players must complete age verification before withdrawals are processed. If you are under 21, please do not attempt to register or use the 99bom platform.
If you are a parent or guardian concerned about a minor accessing gambling platforms, we recommend using parental control software to restrict access to gambling websites. Please contact our support team if you believe a minor has registered on 99bom.
Problem gambling — sometimes called gambling disorder — is a recognized behavioral condition that affects a small but significant percentage of people who gamble. It is characterized by a persistent and recurring urge to gamble despite negative consequences to one's finances, relationships, mental health, and daily functioning.
Problem gambling does not discriminate. It can affect anyone — regardless of age, income, education, or background. In the Philippines, where gambling is deeply embedded in popular culture (from jueteng to sabong to online casinos), awareness of problem gambling is especially important. The good news is that problem gambling is treatable, and recovery is absolutely possible with the right support.
The vast majority of 99bom players enjoy the platform as a form of entertainment without any issues. Here are some practical habits that help keep gaming fun and under control:
One of the most common consequences of problem gambling is financial hardship. At 99bom, we encourage all players to gamble only with discretionary income — money that is left over after all essential expenses (rent, food, utilities, transportation, savings) have been covered. Never use borrowed money to fund gambling. Never use money set aside for your family's needs.
If you are experiencing financial difficulties related to gambling, please activate our deposit limit or self-exclusion tools immediately and consider speaking with a financial counselor. Taking action early can prevent a difficult situation from becoming a crisis.
If you or someone you know is struggling with problem gambling, please reach out to our 24/7 support team via live chat on the 99bom platform. Our trained support staff can help you activate self-exclusion and connect you with appropriate resources.
Support email: [email protected]
Log in to your 99bom account to access deposit limits, session limits, reality checks, cooling-off periods, and self-exclusion tools — all in one place under Responsible Gaming settings.
PAGCOR Advisory
Gambling is addictive. Know when to stop.
99bom supports the responsible gaming framework of the Philippine Amusement and Gaming Corporation. We are committed to providing a safe, fair, and responsible gaming environment for all Filipino players.
99bom is built for Filipino players who want great entertainment with real peace of mind. Our responsible gaming tools are always available — because your wellbeing matters more than any wager.
21+ only. Gambling is addictive. Know when to stop.